Phone call appointment types

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Phone calls as they appear in-app

Appointment types

Until now, wawa supported native video-call and location-based appointment types.

Native video prompts the user to Join Call when it’s time to join the call. A location based appointment displays a map, and prompts to navigate the reader to the location.

Phone calls are a little different.

• We’ve introduced a new type of appointment, which can be configured in Settings (see below)
• When selecting an appointment type, you can indicate it’s a phonecall.
• In the wawa platform (web) this is displayed to care team members, so they don’t have to go hunting for the phone number
• In the app, it’s presented to patients - if it’s missing, they’re asked to set it. They can also update the number they’d like to be called at.
• These changes are reflected instantly.

Phonecall appointments in the wawa platform

Configuration

• Navigate to Settings → Appointments
• Select the appointment you wish to indicate is a phonecall
• Tap “Phone call” in the Location toggle
• Save

Configure a phone call